Melhoria Contínua

Todas as traduções efectuadas por esta empresa de tradução estão sujeitas a Controlo de Qualidade e o resultado é comunicado aos tradutores e revisores. Estes, por sua vez, aplicam os novos conhecimentos e informações na melhoria contínua do seu trabalho no sentido de ir sempre em busca da excelência.

O nosso processo de melhoria contínua segue o ciclo, já clássico, das actividades PDCA:

pdca

PLANEAR (Plan)

Perceber o objectivo do Cliente. Planear, analisar e elaborar um plano de acção e de alocação de recursos.

FAZER (Do)

Criar e aplicar as metodologias apropriadas, conforme o plano de acção.

AVALIAR (Check)

Monitorar e avaliar periodicamente os resultados internamente e junto dos Clientes. Avaliar processos e resultados, comparar com os objectivos.

AGIR (Act)

Agir de acordo com o avaliado e com os resultados obtidos. Aplicar melhorias.

A aplicação do Processo de Melhoria Contínua à nossa actividade tem como referência os nossos objectivos gerais de qualidade:

"Zero erros e zero reclamações"

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